Return Policy

Customer satisfaction is always a number one priority at Precious Gemma. We take great pride in providing high quality products with outstanding customer service. If for any reason you are not satisfied with your purchase, we will gladly accept items that are unworn, unaltered and free from scratches and blemishes.

Please contact to request a return. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

  • Due to strict health and safety regulations, returned items must be unused, unworn, and undamaged with no exceptions.
  • Precious Gemma will not accept any return if the item shows signs of wear, has been used, or has been altered from its original condition in any way.
  • Returns and exchanges must be received within 30 days of purchase.
  • Final sale or clearance sale items cannot be returned or exchanged.
  • We are not responsible for damages caused by misuse or improper care.
  • We are not responsible for lost or stolen items after your order was delivered.
  • Returns are inspected and processed by our returns department within 10 business days after the returns are received.
  • Customer is responsible for return shipping with the carrier of his or her choice.
  • We are not responsible for items that are damaged or lost during return shipping.
  • Our original shipping and handling fees are not refundable unless the return was a result of our error. If you qualified for free shipping at the time of order, please note that our actual shipping and handling fee will be deducted from your refund when returned.
  • A refund on the merchandise amount (excluding any discounts, our original shipping fee, or other additional charges) will be issued to your original method of payment.